Shipping Policy
At Tigerlily Tea, we’re committed to getting your order out quickly and with care.
Orders are processed immediately to minimize delays, and fragile items like teaware are carefully packaged using traditional wrapping techniques with built-in insurance.
📦 Order Fulfillment
1. Orders placed before 4:00 PM EST: Shipped same day
2. Orders placed after 4:00 PM EST: Shipped next business day
3. Please note: USPS does not operate on Sundays
4. We are not responsible for shipping carrier delays
5. Shipping cost is calculated by weight and destination.
Return Policy
Return Policy for Tea
All tea products can be return in 15 days.
Return Policy for Teaware
We offer 30-day returns for teaware items.
However, please note:
Buyers are responsible for return shipping costs.
Must be returned in unused condition and in original packaging.
Contact us within 7 days of delivery to start a return.
Ship items back within 7 days of approval.
A restocking fee may apply (15% of item value or shipping costs, whichever is greater).
To begin a return, contact us at support@tigerlilytea.com with your order number.
📮 Courier Responsibility & Missed Deliveries
Once a courier marks your package as "delivered," we are not responsible for missing parcels.
If you experience delivery issues, you should:
Contact your local USPS office directly with your tracking number and ask for a GPS scan or delivery confirmation.
Submit a missing mail report through USPS here:
https://www.usps.com/help/missing-mail.htm
Shipping & Tracking
How long does shipping take?
How long does shipping take?
Shipping typically takes 3-5 business days after your order is processed. In total, you can expect to receive your order within 7-10 business days. Delivery times may vary depending on your location and the shipping method chosen at checkout.
Do you offer expedited shipping?
Do you offer expedited shipping?
Yes, we offer expedited shipping options at checkout. Delivery times for these services are faster, typically within 1-3 business days after processing. Additional charges may apply.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
If your order hasn’t been processed yet, you can contact our support team to update your shipping address. Once the order is shipped, we’re unable to make changes.
Orders & Purchases
How do I cancel or edit an order?
How do I cancel or edit an order?
Sent to our e-mail: support@tigerlilytea.com
How can I track my order?
How can I track my order?
You can track your order by checking the shipping confirmation email, which contains a tracking number and a link to the courier's website. Alternatively, log in to your account on our website, navigate to "My Orders," and click on the tracking link provided for your order.
What if there is a problem with my order?
What if there is a problem with my order?
If there is an issue with your order, please contact our customer service team as soon as possible. You can reach us via email, phone, or through the contact form on our website. Provide your order number and a brief description of the problem so we can assist you quickly.
I didn't receive all off my order?
I didn't receive all off my order?
If part of your order is missing, please check the shipping confirmation email to see if the items were sent separately. If all items should have arrived together or if you have concerns, contact our customer service team with your order number. We’ll investigate and resolve the issue promptly.
Returns & Exchange
What is your returns policy?
What is your returns policy?
We offer a 30-day return policy for Teaware. 15 days for tea. Items must be in their original condition, unused, and with all packaging intact. Please refer to our Returns Policy page for more details on eligible products.
How do I initiate a return?
How do I initiate a return?
To start a return, contact our support team with your order number and reason for return. We’ll provide detailed instructions, including where to send your item.
Can I exchange an item instead of returning it?
Can I exchange an item instead of returning it?
Yes, exchanges are available for most products within 30 days of receipt. Simply let us know the item you’d like to exchange for, and we’ll guide you through the process.
How long does it take to process my return or exchange?
How long does it take to process my return or exchange?
Once we receive your returned item, processing typically takes 5-7 business days. Refunds will be issued to your original payment method, or the exchanged item will be shipped promptly.
